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Consumer Reports noted that Apple's Technical Support is Effective

by jc / May 29, 2015 4:00 PM EDT

Consumer Reports has released the results of its recent survey on: Which brand or company has the best technical support?

And it was a big surprise for many when it was announced that Apple was among the favorites and topped the Consumer Reports list. The renowned American magazine is famous for publishing reviews and opinions on consumer products and services through extensive internal testing and surveys.

As we announced, Apple stands out today, according to a survey of 3.200 of the company's customers, for providing its customers with efficient service through its technical support. This service, which the company offers with many benefits and advantages every day of the year, is available to the millions of users who own an iOS device.

In addition, Apple customers also indicated that the company's technical support, through telephone assistance, has been able to resolve most of their issues. Compared to other companies, users noted that other brands tend to subject them to long wait times that ultimately lead to nothing useful.

Best Buy's, Geek Squad, and Staples EasyTech were also among the top-rated product repair and technical support services. However, Apple was the brand that received the most positive feedback from consumers this time.

Finally, and something else that respondents highlighted, is that Apple offers its Genius Bar service through its stores. Thanks to this free service, which is usually a paid service, they have been able to resolve many of their questions and problems with Apple products.

From here, we express our satisfaction with the recognition given to Apple.