by iPhoneate.com / November 12, 2013 2:43 PM EST

technical support

Apple has updated its technical support site , further addressing customer needs . They've added a Screensharing feature to their online support platform, meaning that starting today, all Apple customers can begin sharing their screens with the company 's technical support representatives.

Previously , AppleCare representatives would ask their customers for the necessary permission and, if it was helpful, initiate this online help to resolve the software problems presented.

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by iPhoneate.com / July 18, 2012 8:51 PM EDT

Since the MacBook Pro with Retina display went on sale , there have been complaints about strange errors with the graphics of the new laptops, starting with the phenomenon known as "ghosting" , which indicates the permanence of a window or a section of it after it has been moved.

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